“Engaged employees will stay longer.” But our research suggests that the link between employee opinion and employee retention is subtler and more specific than this kind of generalization allows. The employee’s immediate manager directly influences the items most consistently linked to turnover. This tells us that people leave managers, not companies. Businesses have thrown so much money at the challenge of keeping good people — in the form of better pay, better perks and better training — when, in the end, turnover is mostly a manager issue. If you have a turnover problem, look first to your
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