First, Break All the Rules: What the World's Greatest Managers Do Differently

by Gallup Press

great managers all excel at this catalyst role. Think back to the six items measuring Base Camp and Camp 1. Q01. I know what is expected of me at work. Q02. I have the materials and equipment I need to do my work right. Q03. At work, I have the opportunity to do what I do best every day. Q04. In the last seven days, I have received recognition or praise for doing good work. Q05. My supervisor, or someone at work, seems to care about me as a person. Q06. There is someone at work who encourages my development. These items provide the detail for the catalyst role. To warrant positive responses to these items from his employees, a manager must be able to do four activities extremely well: select a person, set expectations, motivate the person and develop the person. These four activities are the manager’s most important responsibilities.