As you might have expected, business units with more employees who said that they know what is expected of them and that they have the materials and equipment to do their work right were substantially more productive than those with fewer employees endorsing these basic necessities. Nearly all of the 12 items linked to productivity, including those measuring recognition, feeling cared about, individual development and opinions counting. People have always believed there is a direct link between an employee’s opinion and his workgroup’s productivity. Nonetheless, it was good to see the numbers
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