Of the 12, the most powerful items are those that have the most consistent links to multiple business outcomes and that are also the most immediately actionable. Armed with this perspective, we now know that the following six are the most powerful items: Q01. I know what is expected of me at work. Q02. I have the materials and equipment I need to do my work right. Q03. At work, I have the opportunity to do what I do best every day. Q04. In the last seven days, I have received recognition or praise for doing good work. Q05. My supervisor, or someone at work, seems to care about me as a person.
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