Goke’s Kindle Notes & Highlights

First, Break All the Rules: What the World's Greatest Managers Do Differently, by Gallup Press

Managers are far more articulate about service failure than they are about service success, and many still define excellence as “zero defects.”

See Goke’s 5 notes & 424 highlights

First, Break All the Rules: What the World's Greatest Managers Do Differently

First, Break All the Rules: What the World's Greatest Managers Do Differently

by Gallup Press

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