We were optimistic that the links would surface. But, truth be told, it was entirely possible that we wouldn’t find them. The links between employee opinion and business unit performance seem inevitable. After all, most of us have probably heard ourselves rattle off such clichés as “Happy employees are more productive” or “If you treat your people right, they will treat your customers right.” Yet in their attempts to prove these statements, researchers have frequently come up empty-handed. In fact, in most studies, if you test 100 employee opinion question items, you will be lucky to find five
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