SNHU has a similar focus. “Our success is defined by our students’ success,” President Paul LeBlanc says. While SNHU tracks reams of data at a micro level, LeBlanc and his leadership team keep one critical statistic front and center: Would graduates of SNHU do it all over again if they had a chance? In essence—did they hire the right “solution” to get their job done? As of early 2016, 95 percent of those surveyed said yes. As LeBlanc puts it: “We can measure lots of things. But what you measure matters.”
