Chapter 8 Keeping Your Eye on the Job The Big Idea The day a product becomes real and hits the market, everything changes for managers. There’s so much pressure to grow that it’s possible to lose sight of why customers hired you in the first place. Even great companies can veer off course in nailing the job for their customers—and focus on nailing a job for themselves. In our research and experience, that happens because companies fall into believing three fallacies about the data they generate about their products: The Fallacy of Active Versus Passive Data, The Fallacy of Surface Growth, and
...more
