Wally Bock

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which in turn has allowed it to make major investments in infrastructure, provide award-winning working conditions for its employees, and keep tuition low for students (indeed, online students have had no tuition increases in the last four years). It has also allowed investment in continued cutting-edge innovations, such as SNHU’s $2,500-a-year competency-based program, in which students can earn a degree based on demonstrating competency in various subjects, rather than hours logged in classes or fulfilling the right number of requisite courses.
Competing Against Luck: The Story of Innovation and Customer Choice
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