Whatever anxieties I might have had navigating that visit—“Will I see everyone today? Is it going to take two months for a follow-up? Does my insurance cover this extra appointment?” and so on—were eliminated before they could even form into a thought in my mind. On the surface, the Mayo Clinic is organized around the specialties of the doctors, like many other health organizations. But really, the main organizing principle is a process to get the right things in the right sequence to get the job done.
