Joe Soltzberg

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But what feels like progress can prove to be poison if it leads managers to mistake the model of reality that active data offers for the real world.5 Data is always an abstraction of reality based on underlying assumptions as to how to categorize the unstructured phenomena of the real world. Too often, managers conveniently set this knowledge aside: data is man-made.
Competing Against Luck: The Story of Innovation and Customer Choice
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