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Matthew Ackerman
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Competing Against Luck: The Story of Innovation and Customer Choice, by Clayton M. Christensen

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yet patients are dying?”
Matthew Ackerman
Harken identifies a failure of the current processes to perform the job of keeping patients alive!
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Competing Against Luck: The Story of Innovation and Customer Choice
Competing Against Luck: The Story of Innovation and Customer Choice
by Clayton M. Christensen
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