Matthew Ackerman

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In that moment, the milk shake isn’t competing against a banana or a Snickers bar or a doughnut, like the morning milk shake is. It’s competing against stopping at the toy store or my finding time for a game of catch later on.
Matthew Ackerman
Same product, different job, which means different competition! Context of job matters to determine competition, customer motivation, product life cycle, etc.
Competing Against Luck: The Story of Innovation and Customer Choice
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