Before we look at some helpful communication strategies, there's something we have to say: You are, almost certainly, a lousy communicator. How can we say that when we don't know you? Because 99 percent of the population—ourselves included—are lousy communicators. Most of us are exceptionally good at misunderstanding each other, misreading each other's tone and intent, and failing to get our point across. But usually we don't realize it. Usually we think we've communicated just fine, and it's the other person who has a problem. Passive and passive-aggressive communicators tend to believe they
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