When they are focused on operations work, on average, SREs should receive a maximum of two events per 8–12-hour on-call shift. This target volume gives the on-call engineer enough time to handle the event accurately and quickly, clean up and restore normal service, and then conduct a postmortem. If more than two events occur regularly per on-call shift, problems can’t be investigated thoroughly and engineers are sufficiently overwhelmed to prevent them from learning from these events. A scenario of pager fatigue also won’t improve with scale. Conversely, if on-call SREs consistently receive
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