Mindaugas Mozūras

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Choose just enough SLOs to provide good coverage of your system’s attributes. Defend the SLOs you pick: if you can’t ever win a conversation about priorities by quoting a particular SLO, it’s probably not worth having that SLO.2 However, not all product attributes are amenable to SLOs: it’s hard to specify “user delight” with an SLO.
Site Reliability Engineering: How Google Runs Production Systems
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