The Power of the Other: The startling effect other people have on you, from the boardroom to the bedroom and beyond-and what to do about it

by Henry Cloud

Horst Schultze, founder of Ritz-Carlton, has stated that his employees are fully empowered to satisfy a customer and solve a problem up to $2,000 without checking with anyone. They are supported to make choices that help customers without getting approval from above.

Faith in your choices, and empower them to act.