He required that his team “give and listen to good notes,” or feedback. I love the emphasis here on “give and listen to”—not holding back on the giving but also being able to receive feedback. Both sides are important. His focus on listening means receptivity on the other end. While the sender mustn’t fire bullets, the receiver can’t be defensive, either. In Corner Four relationships, we need to be open to receive, but we need to be sent “receivable” feedback that is not injurious. As the neuroscience research shows, we cannot absorb feedback when we’re caught in the fangs of fear and failure.
Sophie does it well. Sending a receptive attitude, and promoting a rich and encouraging atmosphere for growth.
