The first step toward enhancing performance in an organization is realizing that improvement is possible only if participants abandon business-as-usual practices. Doing so requires recognizing and rejecting three prevailing myths. The first is our old friend, the belief that one’s abilities are limited by one’s genetically prescribed characteristics. That belief manifests itself in all sorts of “I can’t” or “I’m not” statements: “I’m just not very creative.” “I can’t manage people.” “I’m not any good with numbers.” “I can’t do much better than this.” But, as we’ve seen, the right sort of
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