A mundane lady had wandered up to them at Hatchards bookshop in London. Hatchards was the nicest bookshop in the city, James thought, with its dark wood and glass front, which made the whole shop look solemn and special, and its secret nooks and hidey-holes inside where one could curl up with a book and be quite quiet. James’s family often went to Hatchards all together, but when James and his father went alone ladies quite often found a reason to wander over to them and strike up a conversation.