I think Betty keeps words like sugar, darlin’, and honey etched on a pair of dice in her mind. With each customer interaction, she shakes one or both dice to land on a single word or a combo: honey pie, sugar darlin’, doll baby. I like to hear who I am each day. The term of endearment is like a fortune cookie at my favorite Chinese restaurant; it’s not why I go there, but it makes the experience a touch sweeter.
