Recognising the emotion. ‘What is the emotion that I'm feeling? Is it anger? Is it frustration?' Understanding the emotion. ‘I know why I'm angry. John didn't do what he said he'd do.' Handling the emotion. ‘Well, John has just got back from a day of sick leave so I shouldn't be too hard on him.' Expressing the emotion. ‘John, I'm frustrated that you didn't get that job finished, but I do understand it couldn't be helped given your recent illness.'
