But Kyle didn’t get called back for an interview. When he inquired, his friend explained to him that he had been “red-lighted” by the personality test he’d taken when he applied for the job. The test was part of an employee selection program developed by Kronos, a workforce management company based outside of Boston. When Kyle told his father, Roland, an attorney, what had happened, his father asked him what kind of questions had appeared on the test. Kyle said that they were very much like the “Five Factor Model” test, which he’d been given at the hospital. That test grades people for
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