example, why do so many of your agency’s clients terminate treatment prematurely? What types of clients stay with or drop out of treatment? What reasons do they give? What services did they receive? How satisfied were they with those services? What proportion of time do practitioners in your agency spend on different practice roles? Do they spend too much time performing functions that are more highly gratifying and too little time on functions that are less attractive but more needed by clients? What characteristics of social service volunteers best predict how long they will continue to
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