BRINGING THE BEST OUT OF OTHERS Think about someone who’s doing some work for you—or someone you want to help. Experiment with these techniques: Extreme listening. Improve the quality of the other person’s thinking by listening to him or her unusually closely, without interrupting. Coach, don’t tell. Use the GROW questions to guide the other person through clarity on the goal, the current reality, the options they see (add yours only after they share theirs), and the way forward. Give brain-friendly feedback. Use one or more of these three techniques next time you want to provide input or
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