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How to Have a Good Day: Harness the Power of Behavioral Science to Transform Your Working Life, by Caroline Webb

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The upshot: if you’re trying to build rapport, be willing to reveal a little of yourself.
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How to Have a Good Day: Harness the Power of Behavioral Science to Transform Your Working Life
How to Have a Good Day: Harness the Power of Behavioral Science to Transform Your Working Life
by Caroline Webb
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