Pauline

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I’d see the same conversation quite differently. I found myself able to interpret her comments less personally, seeing them as an expression of her own frustrations or even of her desire to get things right. And you know, maybe she was still being a pain. But I found time and again that my state of mind made such a difference to my perception of her behavior, and therefore my reaction to her.”
How To Have A Good Day: The Essential Toolkit for a Productive Day at Work and Beyond
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