Step 3: Say how the facts made you feel. Next, describe the way the person’s behavior made you feel. The power of this step is that, again, it’s not disputable, and it humanizes the issue that you’re raising. For example, Simon said: “It made me feel confused, because I’d had positive feedback from you, and then we apparently didn’t even do well enough to make it to the next round. It makes me feel worried that I’m not understanding what you need or want from us.”
