the robot. They had no trouble receiving their toothbrushes, confirming delivery on the touch screen, and sending the robot on its way. People wanted to call the robot back to make a second delivery, just so they could see it again. They even took selfies with the robot. But no one, not one person, tried to engage the robot in any conversation. At the end of the day, green check marks filled our whiteboard. The risky robot personality – those blinking eyes, sound effects, and, yeah, even the “happy dance” – was a complete success. Prior to the sprint, Savioke had been nervous about
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