Franny couldn’t help but believe that she had brought every discomfort she experienced down on herself. Had she done something with her life no one would be asking her to make them cappuccino, and had she done something with her life she would be perfectly happy to make them cappuccino, because it would not be her job. She would make the coffee because she was a gracious and helpful person. She could feel good about being kind without continually wondering if she were anything more than a nice-enough-looking waitress.