DOING WHAT THEY DID: Evidence of creative breakthrough is found in unlikely places: a quick note, an offhand remark, a journal entry, or a formal letter. We gather the scraps, and we piece them together the best we can. The fact is, creativity itself is a messy business. We want to think of it as linear and efficient, but in actuality, it is full of false starts, dead ends, long hours, setbacks, discouragement, and frustrations. Knowing that it works this way can help us be more patient with our own untidy processes.

