With single points of control, companies themselves are vulnerable to catastrophic crashes, fraud, and security breaches. If you were a customer of Target, eBay, JPMorgan Chase, Home Depot, or Anthem, or for that matter Ashley Madison, the U.S. Office of Personnel Management (second breach!), and even Uber, you felt the pain of hacking in 2015.4 Systems of different parts of a company still have big challenges communicating with one another, let alone with systems outside the firm. For us users, it means that we’ve never really had control. Others define our services with their implicit values
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