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These employee-friendly stats did not happen by accident. They are a direct consequence of the company’s philosophy toward the individual. “Investing in individuals is the core of what we do,” Costco founder Jim Sinegal explained to me. “It’s not just a slogan. People often say they care about individuals, but it’s something they print up for PR, not something they believe in. But our assumption all along has been that if you hire great people, give them good wages, treat them with dignity, and give them an honest path for a career, great things will happen.”
The End of Average: How We Succeed in a World That Values Sameness
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