But fostering such engagement is more easily said than done. Almost every company has posters and slogans urging employees to “work together,” but simply telling people to “communicate” is the equivalent of Taylor’s telling his workers to “do things faster,” and stopping there. GM, in addition to the “cost is everything” slogan, had posters everywhere reading “QUALITY ABOVE ALL”—but it was the former, not the latter, that was practiced.
