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Black Box Thinking: Why Some People Never Learn from Their Mistakes - But Some Do, by Matthew Syed

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The problem is not a small group of crazy, homicidal, incompetent doctors going around causing havoc. Medical errors follow a normal bell-shaped distribution.
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Black Box Thinking: Why Some People Never Learn from Their Mistakes - But Some Do
Black Box Thinking: Why Some People Never Learn from Their Mistakes - But Some Do
by Matthew Syed
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