Juan Monsalve

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In management courses today, a contrast is often offered between a “blame culture” and an “anything goes” culture. In this conception, the cultural challenge is to find a sensible balance between these two, seemingly competing objectives. Blame too much and people will clam up. Blame too little and they will become sloppy. But judged from a deeper level, these are not in conflict after all. The reconciliation of these seemingly contradictory objectives (discipline and openness) lies in black box thinking.
Black Box Thinking: Why Some People Never Learn from Their Mistakes - But Some Do
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