Such indicators have many uses. First, they spell out very clearly what the objectives of an individual or group are. Second, they provide a degree of objectivity when measuring an administrative function. Third, and as important as any, they give us a measure by which various administrative groups performing the same function in different organizations can be compared with each other. The performance of a custodial group in one major building can now be compared with that of another group in a second building. In fact, if indicators are put in place, the competitive spirit engendered
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