such as letting them talk as much as they need to, trying to hear what isn’t being said, and working to uncover the real problem they’re addressing. After that, pause for a few seconds to be sure they’ve finished talking. But there are also several explicit skills we can apply to be better listeners of design feedback. We take good notes by writing down what was decided. We ask questions to clarify and tune our understanding. And we repeat and rephrase what stakeholders say to help establish a shared vocabulary and common ground. All of these things help us be better listeners, understand what
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