How do you raise morale quickly? It didn’t seem like you could just order a cultural change like this. And yet, that’s just what we did. I asked the officers how we would know if the crew were proud of the boat. What would we observe? There was silence. Apparently these officers weren’t accustomed to being involved. I pointed my flashlight at one of the junior officers. “You go first,” I commanded, and after he spoke, others volunteered their own opinions: They’d brag about it to their family and friends! They’d look visitors in the eye when they met them in the passageway! They’d wear their
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