QUESTIONS TO CONSIDER Are your people trying to achieve excellence or just to avoid making mistakes? Has your organization become action-averse because taking action sometimes results in errors? Have you let error-reduction programs sap the lifeblood out of initiative and risk taking? Do you spend more time critiquing errors than celebrating success? Are you able to identify the symptoms of avoiding errors in your workplace? When you ask people what their jobs are, do they answer in terms of reducing errors? When you investigate the criteria that went behind decisions, do you find that
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