“So if they have questions, it’s my fault that they didn’t get the information they need?” asked the field manager. This completely contradicted his way of thinking and everything he had experienced in his leadership upbringing. That “us versus them” mentality was common to just about every level of every chain of command, whether military unit or civilian corporation. But breaking that mentality was the key to properly lead up the chain of command and radically improve the team’s performance.
