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September 28, 2017 - March 19, 2018
Looking back, it is clear that, despite what happened, the full ownership I took of the situation actually increased the trust my commanding officer and master chief had in me. If I had tried to pass the blame on to others, I suspect I would have been fired—deservedly so.
If an individual on the team is not performing at the level required for the team to succeed, the leader must train and mentor that underperformer. But if the underperformer continually fails to meet standards, then a leader who exercises Extreme Ownership must be loyal to the team and the mission above any individual. If underperformers cannot improve, the leader must make the tough call to terminate them and hire others who can get the job done. It is all on the leader.
one of the most fundamental and important truths at the heart of Extreme Ownership: there are no bad teams, only bad leaders.
leadership is the single greatest factor in any team’s performance.
I discovered that it was far more effective to focus their efforts not on the days to come or the far-distant finish line they couldn’t yet see, but instead on a physical goal immediately in front of them—
if substandard performance is accepted and no one is held accountable—if there are no consequences—that poor performance becomes the new standard.
Once a culture of Extreme Ownership is built into the team at every level, the entire team performs well, and performance continues to improve, even when a strong leader is temporarily removed from the team.
In his mind, the other boat crews were outperforming his own only because those leaders had been lucky enough to be assigned better crews. His attitude reflected victimization:
“Extreme Ownership—good leadership—is contagious,”
Their success illustrated once again that leadership is the most important thing on any battlefield; it is the single greatest factor in whether a team succeeds or fails.
But running to the sound of guns is much easier when a SEAL is surrounded by other SEALs; when we know the man covering our “six” (or backside) is someone who has been through the same training, has the same gear, and speaks the same language—someone we trust.
In order to convince and inspire others to follow and accomplish a mission, a leader must be a true believer in the mission.
It is likewise incumbent on senior leaders to take the time to explain and answer the questions of their junior leaders so that they too can understand why and believe. Whether in the ranks of military units or companies and corporations, the frontline troops never have as clear an understanding of the strategic picture as senior leaders might anticipate. It is critical that those senior leaders impart a general understanding of that strategic knowledge—the why—to their troops.
That is what Extreme Ownership is all about. If you don’t understand or believe in the decisions coming down from your leadership, it is up to you to ask questions until you understand how and why those decisions are being made.
Not knowing the why prohibits you from believing in the mission. When you are in a leadership position, that is a recipe for failure, and it is unacceptable. As a leader, you must believe.”
Leadership isn’t one person leading a team. It is a group of leaders working together, up and down the chain of command, to lead.
Ego clouds and disrupts everything: the planning process, the ability to take good advice, and the ability to accept constructive criticism.
Everyone has an ego. Ego drives the most successful people in life—in the SEAL Teams, in the military, in the business world. They want to win, to be the best. That is good. But when ego clouds our judgment and prevents us from seeing the world as it is, then ego becomes destructive. When personal agendas become more important than the team and the overarching mission’s success, performance suffers and failure ensues. Many of the disruptive issues that arise within any team can be attributed directly to a problem with ego.
“That is another critical component of leadership,” I quickly replied. “Dealing with people’s egos. And you can do so by using one of the main principles we have taught you during our course: Extreme Ownership.”
Cover and Move:
Each member of the team is critical to success, though the main effort and supporting efforts must be clearly identified.
“The enemy is out there,” I said, pointing out the window to the world beyond. “The enemy is all the other competing companies in your industry that are vying for your customers. The enemy is not in here, inside the walls of this corporation.
You have to overcome the ‘us versus them’ mentality and work together, mutually supporting one another.”
“Engage with them,” directed Jocko. “Build a personal relationship with them. Explain to them what you need from them and why, and ask them what you can do to help them get you what you need. Make them a part of your team, not an excuse for your team.
Combat, like anything in life, has inherent layers of complexities. Simplifying as much as possible is crucial to success. When plans and orders are too complicated, people may not understand them. And when things go wrong, and they inevitably do go wrong, complexity compounds issues that can spiral out of control into total disaster.
Plans and orders must be communicated in a manner that is simple, clear, and concise. Everyone that is part of the mission must know and understand his or her role in the mission and what to do in the event of likely contingencies. As a leader, it doesn’t matter how well you feel you have presented the information or communicated an order, plan, tactic, or strategy. If your team doesn’t get it, you have not kept things simple and you have failed. You must brief to ensure the lowest common denominator on the team understands.
But all animals, including humans, need to see the connection between action and consequence in order to learn or react appropriately.
Prioritize and Execute. Even the greatest of battlefield leaders could not handle an array of challenges simultaneously without being overwhelmed. That risked failing at them all. I had to remain calm, step back from my immediate emotional reaction, and determine the greatest priority for the team. Then, rapidly direct the team to attack that priority.
Even the most competent of leaders can be overwhelmed if they try to tackle multiple problems or a number of tasks simultaneously. The team will likely fail at each of those tasks. Instead, leaders must determine the highest priority task and execute. When overwhelmed, fall back upon this principle: Prioritize and Execute.
A particularly effective means to help Prioritize and Execute under pressure is to stay at least a step or two ahead of real-time problems. Through careful contingency planning, a leader can anticipate likely challenges that could arise during execution and map out an effective response to those challenges before they happen.
Staying ahead of the curve prevents a leader from being overwhelmed when pressure is applied and enables greater decisiveness.
Teams must be careful to avoid target fixation on a single issue. They cannot fail to recognize when the highest priority task shifts to something else. The team must maintain the ability to quickly reprioritize efforts and rapidly adapt to a constantly changing battlefield.
“On the battlefield, if the guys on the front line face-to-face with the enemy aren’t doing their jobs, nothing else matters. Defeat is inevitable,”
Prioritize your problems and take care of them one at a time, the highest priority first. Don’t try to do everything at once or you won’t be successful.”
The proper understanding and utilization of Decentralized Command takes time and effort to perfect. For any leader, placing full faith and trust in junior leaders with less experience and allowing them to manage their teams is a difficult thing to embrace. It requires tremendous trust and confidence in those frontline leaders, who must very clearly understand the strategic mission and ensure that their immediate tactical decisions ultimately contribute to accomplishing the overarching goals.
Human beings are generally not capable of managing more than six to ten people, particularly when things go sideways and inevitable contingencies arise.
Decentralized Command does not mean junior leaders or team members operate on their own program; that results in chaos. Instead, junior leaders must fully understand what is within their decision-making authority—the “left and right limits” of their responsibility. Additionally, they must communicate with senior leaders to recommend decisions outside their authority and pass critical information up the chain so the senior leadership can make informed strategic decisions. SEAL leaders on the battlefield are expected to figure out what needs to be done and do it—to tell higher authority what
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To be effectively empowered to make decisions, it is imperative that frontline leaders execute with confidence. Tactical leaders must be confident that they clearly understand the strategic mission and Commander’s Intent. They must have implicit trust that their senior leaders will back their decisions. Without this trust, junior leaders cannot confidently execute, which means they cannot exercise effective Decentralized Command. To ensure this is the case, senior leaders must constantly communicate and push information—what we call in the military “situational awareness”—to their subordinate
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“Proper Decentralized Command requires simple, clear, concise orders that can be understood easily by everyone in the chain of command. I spelled out my Commander’s Intent directly to the troops so they would know exactly what the ultimate goal of the mission was. That way they would have the ability to execute on the battlefield in a manner that supported the overarching goal, without having to ask for permission.
As a leader, it takes strength to let go. It takes faith and trust in subordinate, frontline leaders and their abilities. Most of all, it requires trust up and down the chain of command: trust that subordinates will do the right thing; trust that superiors will support subordinates if they are acting in accordance with the mission statement and Commander’s Intent.
Trust is not blindly given. It must be built over time. Situations will sometimes require that the boss walk away from a problem and let junior leaders solve it, even if the boss knows he might solve it more efficiently. It is more important that the junior leaders are allowed to make decisions—and backed up even if they don’t make them correctly. Open conversations build trust. Overcoming stress and challenging environments builds trust. Working through emergencies and seeing how people react builds trust.
That was what mission planning was all about: never taking anything for granted, preparing for likely contingencies, and maximizing the chance of mission success while minimizing the risk to the troops executing the operation.
The best teams employ constant analysis of their tactics and measure their effectiveness so that they can adapt their methods and implement lessons learned for future missions.
Most importantly, Jocko explained to us that, as leaders, we must not get dragged into the details but instead remain focused on the bigger picture.
“As a leader, if you are down in the weeds planning the details with your guys,” said Jocko, “you will have the same perspective as them, which adds little value. But if you let them plan the details, it allows them to own their piece of the plan. And it allows you to stand back and see everything with a different perspective, which adds tremendous value.
You can then see the plan from a greater distance, a higher altitude, and you will see more. As a result, you will catch mistakes and discover aspects of the plan that need to be tightened up, which enables you to look like a tactical genius, just because you have a broader view.”
PRINCIPLE: LEADING DOWN THE CHAIN Any good leader is immersed in the planning and execution of tasks, projects, and operations to move the team toward a strategic goal. Such leaders possess insight into the bigger picture and why specific tasks need to be accomplished. This information does not automatically translate to subordinate leaders and the frontline troops. Junior members of the team—the tactical level operators—are rightly focused on their specific jobs.
And it is paramount that senior leaders explain to their junior leaders and troops executing the mission how their role contributes to big picture success.
This understanding helps the team members prioritize their efforts in a rapidly changing, dynamic environment.
Rather than blame them for not seeing the strategic picture, you must figure out a way to better communicate it to them in terms that are simple, clear, and concise, so that they understand. This is what leading down the chain of command is all about.