no one should be surprised that you, as the manager, are looking closely at results and are concerned by repeated underperformance. Schedule a meeting or phone call with Johnny (the underperformer), and start it with something like this: “Johnny, it should not be a surprise that we are having this conversation today. I’ve discussed with you on numerous occasions that your results are not acceptable, and I am concerned that you are not turning it around as we both hoped you would. I want you to succeed. I believe you want to succeed. So we’re meeting today because I want to help you get on the
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Inform underperformers that they are under the loop
