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Thus, if the platform does a great job of linking users to one another quickly and accurately, those users are likely to become active participants and long-term members of the platform; if matching quality is poor, slow, and disappointing, users will soon dwindle in number, interactions will slow to a trickle, and the platform may be doomed to an early demise.
Platform Revolution: How Networked Markets Are Transforming the Economy and How to Make Them Work for You: How Networked Markets Are Transforming the Economy―and How to Make Them Work for You
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