Marshall

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One nuance of platform design is recognizing that the same user may play a different role in differing interactions. The same person may be both a host and a guest on Airbnb, although he or she will typically perform only one of those roles in a particular interaction. On YouTube, users may upload videos as well as view them. A well-designed platform makes it easy for users to move from role to role.
Platform Revolution: How Networked Markets Are Transforming the Economy and How to Make Them Work for You: How Networked Markets Are Transforming the Economy―and How to Make Them Work for You
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