Mila

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The four steps to expressing anger are (1) stop and breathe, (2) identify our judgmental thoughts, (3) connect with our needs, and (4) express our feelings and unmet needs. Sometimes, in between steps 3 and 4, we may choose to empathize with the other person so that he or she will be better able to hear us when we express ourselves in step 4.
Nonviolent Communication: A Language of Life: Life-Changing Tools for Healthy Relationships (Nonviolent Communication Guides)
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