I once conducted an informal survey, posing the following question: “If you are using more words than somebody wants to hear, do you want that person to pretend to listen or to stop you?” Of the scores of people I approached, all but one expressed a preference to be stopped. Their answers gave me courage by convincing me that it is more considerate to interrupt people than to pretend to listen. All of us want our words to enrich others, not to burden them. Speakers prefer that listeners interrupt rather than pretend to listen.

