On some occasions, a simple question like, “Is that clear?” will suffice. At other times, we need more than “Yes, I understood you,” to feel confident that we’ve been truly understood. At such times, we might ask others to reflect back in their own words what they heard us say. We then have the opportunity to restate parts of our message to address any discrepancy or omission we might have noticed in their reflection. To make sure the message we sent is the message that’s received, ask the listener to reflect it back.
