if an aunt is repeating the story about how twenty years ago her husband deserted her and her two small children, we might interrupt by saying, “So, Auntie, it sounds like you are still feeling hurt, wishing you’d been treated more fairly.” People are not aware that empathy is often what they are needing. Neither do they realize that they are more likely to receive that empathy by expressing the feelings and needs that are alive in them than by recounting tales of past injustice and hardship.
