Nonviolent Communication: A Language of Life: Life-Changing Tools for Healthy Relationships (Nonviolent Communication Guides)

by Marshall B. Rosenberg

We deny responsibility for our actions when we attribute their cause to factors outside ourselves:

When we combine observation with evaluation, others are apt to hear criticism and resist what we are saying. NVC is a process language that discourages static generalizations. Instead, observations are to be made specific to time and context, for example, “Hank Smith has not scored a goal in twenty games,” rather than “Hank Smith is a poor soccer player.”